Refund policy
RETURNS
WHAT IS EVENFLO’S RETURN POLICY?
We want you to love your purchase, but if you're unhappy, we're here to help. You have 30 days from receipt to return unused Evenflo item(s) purchased from Evenflo.com for a full refund of the merchandise value. For Evenflo Gold products, you have 100 days from receipt to return unused Evenflo Gold items, purchased from Evenflo.com for a full refund of the merchandise value. Please contact Evenflo prior to your return. Original shipping charges will not be refunded and return shipping costs are the responsibility of the purchaser. We cannot accept returns of any items that have been used for any period of time.
HOW DO I RETURN MERCHANDISE I PURCHASED FROM EVENFLO.COM?
Please contact the Evenflo ParentLink team by calling 800.233.5921 to obtain return instructions.
MY PACKAGE DIDN'T ARRIVE
Please check your email, or spam folders for order updates on processing and shipping. Evenflo assumes no responsibility for lost or stolen packages. If theft is suspected, we recommend contacting the shipping provider or your local police department for assistance.
I WANT TO RETURN A GIFT I RECEIVED FROM EVENFLO.COM. HOW DO I DO THAT?
Please contact the Evenflo ParentLink team by calling 800.233.5921 to obtain return instructions.
HOW LONG WILL IT TAKE TO MY PROCESS MY REFUND?
Refunds will be issued within 2 weeks after we receive and inspect your returned merchandise. Depending on your credit card company, it may take additional time for the refund to post to your account.